A computer can never be held accountable. Therefore a computer must never make a management decision. – From an IBM staff presentation, circa 1979
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I don’t know how closely you’ve been following the developments in Generative Artificial Intelligence (GAI) lately but it’s been The Next Big Thing in the tech sector for the past few years. Even if you’ve gone out of your way to try to avoid it, it’s being crammed down your apps just as soon as the companies behind them can update them. You’ll have noticed your internet search engines adding “AI summaries” instead of giving you links to the website you want. The call centres you’re trying to navigate through have replaced overworked and underpaid scut-workers with AI chat bots that on a good day eventually pass you through to one of the remaining scut-workers and on a bad day it’ll break in ways that would be hilarious if not for the fact that these bots are being pushed into mission-critical roles too. You might even have noticed the news that Meta wanted to introduce GAI bots that would set up fake profile pages, post fake posts and then be responded to by fake comments from other bots – all in the name of harvesting ad revenue. That plan lasted less than a week, but will be back as soon as we’re distracted by something else.


